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Baby Einstein Musical Motion Activity Jumper
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Discount Baby Items > Activity Toys > Item 25
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Baby Einstein Musical Motion Activity Jumper
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by Baby Einstein
You Pay: $84.99
At Amazon
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Owners Comments & Criticisms
If you're a parent who bought this and the piano/music box insert is broken, call Kids 2 at 1-800-230-8190 and ask for a replacement. Apparently this part has broken so many times that they don't ask any questions. It is also so common that the part is on backorder, so you will want to call them right away. See the rest of my review for more details, but I wanted to save some unfortunate parent some precious time so I put this at the top. My 4-month-old loved this from the first moment she sat in it. She could spend an hour in it easily. She especially liked banging on the piano/music box insert. Unfortunately, this was short lived as the piano/music box stopped working after only 2 weeks. We replaced the batteries, but the box never worked again. I did some research online and discovered that other parents had complained about the same problem. They had suggested calling the manufacturer for a replacement, but no one had the number. After a few calls around, I finally contacted Kids 2 and they offered to ship a replacement out in a month. Six weeks later, I called to check on it and was told that "things are often delayed from China and this is on back order". When I asked how long it would be I was told maybe another 4 to 6 weeks. Thats a total of over three months to get a replacement part from the manufacturer. Thats IF they actually deliver this time. I'm not holding my breath. I won't be buying any Kids 2 products again any time soon. Without the piano unit, there are really only 2 sections of the exerciser left to entertain the baby. She enjoys chewing on the sunflower, but that section has no other toys, so the other 2 inserts get most of her attention. Thankfully, the bouncer also has loops to attach other toys. If it weren't for the fact that we could attach other toys, she would have really missed that piano. In summation, I would have given this product five stars if it weren't for that piano. My daughter loved it. She still likes playing in the Jumper and we use it every day. I took one star away for an obviously defective piece of equipment. I took another star away for the ridiculously long time it is going to take for the replacement to arrive. If you're one of the lucky parents that didn't get a defective music insert, then I'll bet you'll love this product. UPDATE - August 1, 2008 So I got the replacement for the piano insert and, as I thought, it broke about 2 weeks after we received it. I called Baby Einstein customer support (1-800-793-1454 Prompt #5) and they were fantastic. They contacted Kids 2 for me and requested a refund for the full price of the toy. Kids 2 called me and were very apologetic and accommodating. They are sending out a refund check as well as another replacement piano insert. My daughter still loves the toy and uses the piano every day (when it works). I wanted to let you all know that the customer support with Baby Einstein is amazing. If you do get a broken bouncer, you will get great support from the Baby Einstein support staff (Mary and Donna).
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Comment Comments (5)
15 of 17 people found the following review helpful:
2.0 out of 5 stars
Not what I expected, May 30, 2008
By Sarah's Mommy (Fremont, CA) -
My son currently has the Rainforest Jumperoo and he loved it so much I thought I would get him another jumper to keep at his daycare for him. I really likes the looks and activities that the Baby Einstien jumper ha and since it was a little bit different with activities and sort, I bought one. I have to say right away, this jumper is extremely tight as far as jumping is concerened. The springs are very stiff and when my son tried to jump, it barely moved. He is 8 months old and quite strong. He got tired of this jumper very quickly and wanted to go back to his Rainforest Jumperoo. And once I put him in his other jumper, he was as happy as a lark! Jumping away like mad. Now the good point is that it folds up more easily and compact than the Rainforest Jumperoo and it doesnt unfold when tring to move it place to place. Thats a plus! But as far as the jumping goes, no way! het the Rainforest Jumperoo, that is so much better!!!!! I already got rid of the Baby Einstien Jumper!! Thumbs down!
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8 of 8 people found the following review helpful:
1.0 out of 5 stars
Stupid Keyboard, April 18, 2009
By NDT -
After looking around at many different jumpers, I liked the features best on this one. When it arrived, it was easy to put together. I was excited. Well, it went downhill from there! I had read about the keyboard problems, but since most were from 2008 I thought that surely the problem had been fixed...WRONG! My son used this for 2 days about 5-10 minutes each time and the keyboard no longer works. I am extremely upset. Also, it says that it comes with 10 connector rings....NOPE...I only received 7. And finally in the picture on the right side is a caterpillar with buttons to push and turn. I did not get that on mine, I got two little rings to hang toys on. Very disappointed and will be returning to buy another product. DON'T MAKE THE SAME MISTAKE! GET SOMETHING ELSE.
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Baby Einstein Musical Motion Activity Jumper
Available from Amazon
List Price:
You Pay: $84.99
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Last Modified : 3-6-2010
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